Returns & refund

• We deeply care about our customers and their purchases. Therefore, our products are made with highest quality standards. Although if our customer feels the need to exchange or return an item, we will gladly do so, given the following conditions:

Returning an item is easy. If you're not satisfied with your purchase, you can return it using one of the options below.

Please note that items returned must be received within 7 days of the shipping confirmation date, and that items are in their original condition, where the item is unworn, unwashed, without alterations and has all tags attached. We are unable to provide returns under following circumstances:

• Products that are damaged due to negligence towards Wash Care instructions not being followed as per wash care label.
• Products that are purchased from outside India.
• Undergarments, accessories, shorts and flip flops.
• Products bought from our partner stores and websites.

Celio.in reserves the right to deny refund if the item does not meet its Return Policy guidelines. We guarantee our merchandise to be free of manufacturing defects. If you receive a damaged or defective item, or your item proves to be defective in workmanship or materials within 30 days with normal wear (excluding stains), we will always accept the item for assessment and provide a refund if validated as faulty.

To raise a return, simply contact our customer service team here (Help Centre) within 7 days from receiving your order and provide the following:

• The order you want to return
• The items in the order you want to return
• The reason why you want to return the items

Our customer service team will then arrange a Delhivery collection for you.

Refunds will be made to the same form of payment originally used for the purchase within 7-12 working days. Please note that refund payment times are dictated by the issuing bank and are outside our control. Please consult your bank for more information. Returns fees are for the customer to cover via your chosen courier. Please note that we are unable to issue refunds through cash or cheque. We are unable to provide refunds for products that are damaged due to negligence towards Wash Care instructions not being followed as per wash care label. If an item is returned that does not comply with our Returns Policy, we will not approve and process the refund. We reserve the right to not return an item which does not comply with our Returns Policy. Please contact our Customer Care team to enquire about the validity of your return if you are unsure.

If you received an item which is damaged upon arrival, please contact our Customer Care team immediately. You have the right to a full refund on all shipments that arrive damaged provided you inform us within 24 hours of receiving the package. To return an item, please follow the Return Instructions. Once the item is received we will assess and validate. If approved, we will refund the purchase price of the damaged item.

Maximum account credit applied per order can be INR 100

Credits due to referral and loyalty can be removed from the customer account at our sole discretion.

We are unable to offer exchange for products bought on Celio.in at this time. If you're not satisfied with your order, please return and place a fresh order.